surprising reasons to switch from video-conference to the phone - masked facial expression
The traditional view is that when team members can't be in one location, the video-
Face-to-face meeting is the next best thingto-face meeting.
Virtual meetings are an absolute necessity to build relationships between geographically dispersed employees that need to operate like an integration team.
After all, we want to see the people who speak, and we interpret their body language, gestures, and facial expressions as part of identifying who is who and understanding what they convey.
However, we all go through terrible moments when the screen freezes.
Even if the feed runs fairly smoothly, it's hard to know whether to look at the camera, the screen or the face of a colleague.
There are a lot of great suggestions on how to organize virtual meetings effectively and how to pay special attention to subtle or challenging communication on video.
Unfortunately, video conferencing is still not enough to understand the real reactions of colleagues.
This can be a bit backwards, but if you want real contact and can't be present in person, using the phone alone can give you a more accurate picture of what's going on with others, especially when you are dealing with a sensitive topic or delivering bad news.
Some executives are resuming regular old phone calls and find that they are working more efficiently.
As Susan Lauder, president of sister company trainer warehouse and office oxygen, notes, "when talking over Skype, I sometimes feel that both auditory information and visual cues are compromised.
By contrast, when talking over the phone, your focus is on 100%.
A study by Michael W.
Klaus of the Yale School of Management supported the impression.
Kraus believes that when we see the Speaker, we pay less attention to the content of the speech, and the attention to the speaker's voice clues is obviously less.
It turns out that it's easier for us to manage our faces than our voices, so "facial and non-verbal expressions are a less reliable source of emotional expression than sound ", the sound "clues need extensive attention and control to cover up --
Makes the internal state more likely to leak.
"It means that if a situation involves subtext or triggers a personal response, we are more likely to have a better understanding of the speaker's reality if we only hear and not see the speaker's true views and intentions
If you are trying to understand the communication of your colleagues more accurately and work with them more effectively, you may want to use the phone alone in the following three cases, rather than relying on videoconferencing.
When you provide guidance and support
I often find that as long as I hear the way clients greet me on the phone, I can know how they are doing.
Their tone provides clues to help me assess how much care, how much needs to be investigated, and whether it is the right time --and how hard —
Pressure them on challenging topics.
When you deliver something negative or frustrating.
Whether you have to share key feedback or explain a decision that doesn't match the recipient's liking by focusing on their language and voice, you may get more information about their reactions than you through the video, in which the recipient may be face-to-face --
Manage and cover up their objections or concerns.
Then, if you find pain or discontent, you have a chance to respond: "You sound a little disappointed with the situation, sorry, we can't move in the direction you want, or "it sounds like you don't quite agree with my assessment, so can you tell me more about your concerns?
You don't want to divulge a difficult conversation when you know it's coming.
If you know that you have to deliver bad news or discipline someone in the near future, communicating over the phone can help you suppress any information you should not share.
Plan your information in advance so you can control your voice.
You will reduce the need to manage facial expressions and gestures and eliminate the possibility that the recipient will notice that your voice and appearance do not match.
It's also easier to stick to your notes on what to say. In today's timeHungry, equipment.
Driven workplaces, including those with different backgrounds and experiences, are more important than ever in the ability to listen closely to the authenticity of sound cues.
You may need to continue with virtual meetings that can accommodate large groups as well as share a variety of visual information.
However, as long as you can try Voiceto-
Speak with individuals and small groups to encourage candid and accurate identification of emotional responses and build stronger relationships.