I recently returned from Italy, where I provided training for a global client in Rome-more than 50 employees from Italy, France, Spain, Germany, Belgium, the Netherlands and Portugal.It also took me a few days to see and see.When I left AmericaS.I can still speak Italian, but it's a bit choppy and certainly not fluent.After almost completely immersed in the first week of it (mostly Italians who speak very little English), my Italian language has improved a lot and I am able to speak more fluently.This helps most locals, even if they speak fluent English, be very tolerant of people who make mistakes when trying to speak Italian.In fact, most people were very excited when I spoke Italian with them and they encouraged me.However, I have noticed that speaking Italian in person is much easier than speaking it over the phone.Personally, I can convey the meaning by gestures, facial expressions, and movements, almost depicting what I am saying with my hands or movements.For example, when the meeting room is too hot, I can ask the hotel staff in Italian to adjust the air conditioner while using gesturesFan my face with my hand and wipe the sweat off my forehead.I can also see how they react to what I say and whether they look confused or smiling.However, it is much harder to communicate on the phone because all I have is my words and voice-I can't use any other non-Help me with my message.This is true even if you speak in English or your native language.In front of the audience, whether it is 1 person or 100 people, you have a non-Language Communication-eye contact, facial expressions, gestures, poses, movements and sounds-can help you communicate as long as they tell the same story as your words.You can also measure how the audience responds.By phone, you can only rely on your language and your voice.For example, when I called the hotel front desk in Rome and asked for a replacement of the low battery of the room safe, it was difficult for me to form the complete sentence correctly.I was unable to point to the safe, nor was I able to demonstrate how I unlocked and opened it, nor was I able to see the facial expression of the counter clerk to determine if she understood me.My voice may not help much-I speak slowly, I'm sure I sound confused and try to sound polite at the same time.It is strange that although no one can see it, I still use gestures.All of this is complicated because I don't know "safe" in Italian and can only literally describe "what's in my room" my passport and money\ "The service desk staff took the time to understand my requirements but ended up working because someone replaced the battery at my door a few minutes later.This episode reminds me.Body language is important and they can make communication easier or harder.If you communicate over the phone, your voice and words will become more important.By the way, I also learned that the safe Italian language is "cassaforte ".
