Just a few days ago, a salesperson told me that she would do everything she could to make me happy, which really annoyed me!Why is that?She offered to do anything that made me happy, shouldn't I be excited?Because the words don't match her body language.When she told me that she would do everything she could to make me happy, she put her hand on her hips, her legs open and looked down at me.It is really like this: "You are really a woman in pain, so what do you need to get rid of you?The salesperson may not realize why she lost a customer.Always remember that one will listen to your body language more than what you say!According to Ray birdswhistle, you see, over 65%-90% of every conversation is explained by body language.We respond more to what we think a person means than what we say.So you need to consider whether your body language matches what you say.If a person's face is told "you did a good job" with a bright smile and a relaxed body, you may believe them.On the other hand, if a person says "you do well" and the teeth are clenched, they will smile half a time and the body is stiff, and when they leave you will be confused about what they really mean.Most likely you will feel that you are not actually up to the standard, but you are not sure why.Body language is one of our best communication tools, but few of us learn how to read it.In fact, only about 4% of people know how to read body language.Think about the last message you received from someone else that made you angry.Is it really language, intonation or body language?By changing the tone of certain words, or by adjusting our body language, we can give completely different meanings to what we say."I didn't tell her not to come to the party.If you say, "I didn't tell her not to come to the party," it implies someone telling her not to come.If you say, "I didn't tell her not to come to the party," it suggests that you might advise her not to come, but you didn't tell her not.If you say, "I didn't tell her not to come to the party," it implies that you tell others not to come to the party.If you say, "I didn't tell her not to come to the party," it implies that you told her not to attend another event.So you can see that many different explanations can come along with the emphasis on the word.As a manager, you have to look at the body language you use and make sure it is aligned with your message.If you shift your eyes and look away, your people will not believe the message you convey.If you ask a question while you issue the quota, it sounds like you don't believe this is achievable.I used to work with a manager who was down in the office.As a result, the manager asked his staff what they wanted from him.They asked him to go to their office occasionally and arrange regular meetings with him.He is doing these two things, but his morale is getting worse.When I came in to study the situation, I found that his body language was the cause of all the problems.Very domineering!When he comes to people's offices, he picks up the whole door or walks straight into their desks and looks into their eyes --Even if they're on the phone!This made people very upset and clearly conveyed the message that their space was his space.At the meeting, he put his hands behind his head, crossed his legs, tilted back and looked at the ceiling.It gives the impression that he knows all the answers and his people are frustrated.He can change morale as long as he changes these physical signs.If you are in the customer service department, you need to consider the information you give to the customer.Are you really doing everything you can? Or is your voice telling the other person please move on so you can help the next customer?One of my clients has a sign in his office that says, "the phone is not an interruption of your work, but the reason you're here.That's all I think.Do you make the other party feel welcome and give a warm welcome to the complaint?In order to gain positive perception in body language, I suggest you make eye contact, smile, nod occasionally, and lean your head slightly towards them while listening.Shifting your eyes, keeping your eyes in contact for less than 50% of the time, moving your weight from your hips to your hips, sighing, fidgety are all signs that this person will think you don't care what they're talking about.Remember that one doesn't care if you have all the answers, they just want to know that you will help them as much as you can.So, now reflect on the information you send to your employees, colleagues and friends every day?Are you standing on your shoulders, walking briskly, making eye contact and smiling?If you do, you will be seen as more powerful and energetic.More like a leader.If you fall slumped on your shoulder, head down, speak in a flat tone, and/or fidgety, you will be seen as someone who can't make up your mind, more negative, or need a lot of guidance.It's up to you to remember how you are perceived.Ask a friend what body signs you have done to express your thoughts and feelings and then try to change them.You will be surprised how much you said without saying a word!
