Q1:are you a factory?

A;Yes,we are not only a factory but also act as designer,we can design if you have some special requirements on product.

Q2, How long will you ship out the goods after i place the order on you?
A:We will make the shipment within 24 hours after your order is confirmed if it is standard order.
If it is customization order, the lead time depends on your exact requirements.

Q3, When I get the product, if my product is broken, which service do you support?
A: We accept Alibaba’s Trade Assurance which could assure you the deal’s safety and quality.  Please contact us for the first time and tell us the problem,any problem find us on the net, we can give you a good solution. We want to do business with you for a long time, not just one day. Trust us, we will give you good service.

Q4, I Worry about the tax(duty )from the customs , what can i do ?
A:Most people choose DHL or fedex to transport goods. so some times may be will happens some tax on it .About the tax ,more detail contact me .

Q5 What is your payment terms?
A: 30% deposit in advance and 70% balance before shipment.

Q6,May i make our LOGO on it ?
A:Yes, sure.welcome your inquiry further

Q7 Can we have free samples?

A:We can provide you the samples but need for you to pay the charges,as you know the sample cosa is always much more expensive than mass products.

Usually sample cost is around 3 times than its own value ,but be rest assured you will have it refund when we have your order.

FYI,sample time is on or around 7 days .

Unit packaging: OPP bag, gift box, custom packaging optional
Quantity per carton: 150 sets per master carton
Delivery time: around 1 to 7 days
Shipping method: DHL/TNT/UPS/FedEx, air cargo, sea, etc